Cancellation Policy

Payment Confirmation

When you book a reservation for a product through the website, Dune Buggy Rentals Dubai collects your payment information and processes your payment as described below under "payment processing". Dune Buggy Rentals Dubai accepts the following credit cards: MasterCard and Visa. There is no charge or service fee for processing credit or debit card payments. Full payment by credit or debit card is required to make a reservation. Payment will be listed as Dune Buggy Rentals Dubai on the credit or debit card statement.

You will get confirmation within 48 hours by email.

Refund Policy

• Service charges & taxes are not refundable at all.
• No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.
• Refunds will be done only through the original mode of payment.
• For no-refund policy, if you have purchased some specific time coupon tickets, event or attractions or accommodation which have no refund and replacement, it will be non-refundable in all circumstances.
• A 5% payment-processing fee is deducted from all refunds. This covers the non-refundable fee our payment gateway charges on the original transaction, and applies to every cancellation or refund.
• Refunds are processed to the original payment method within 7–10 business days, and no later than 30 days from the transaction date.

If We Cancel A Tour

If we cancel a tour (due to weather or other unforeseen circumstances), you receive a refund, less the 5% payment-processing fee. Hot air balloon flights depend on calm morning weather, and safety always comes first — where a flight or ride cannot run, you can also choose to reschedule to the next available date at no extra cost.

Non-Group Bookings Cancellation Policy

Cancelling a booking with Dune Buggy Rentals Dubai shall result in a 10% cancellation fee. Additional fees may be levied by the individual supplier or tour operator (see your Dune Buggy Rentals Dubai voucher for specific details). When cancelling any booking you will be notified via email of the total cancellation fees. Time-bound cancellation fees that could be applied or skipped under the following conditions:

• If you have purchased an event, attraction or coupon ticket, it will be non-refundable in all circumstances.
• In some cases, hotel or accommodation is also non-refundable but depends on the booking's policy which is mentioned on the voucher.
• If you cancel at least 96 hours (4 days) in advance of the scheduled departure, there is no cancellation fee — you receive a full refund, less the 5% payment-processing fee.
• If you cancel at least 48 hours in advance of the scheduled departure, there is a 50 percent cancellation fee.
• If you cancel before 24 hours of the scheduled departure, there is a 100 percent cancellation fee.
• No refund is available for cancellations under 96 hours, or for missed pickups, beyond the tiers above.
• The refund will be complete by a maximum of 30 days from the transaction date.

Group Bookings (4 Or More Pax In A Single Booking)

• 7 days prior to tour departure: 50% cancellation fee.
• 5 days or less prior to tour departure: 100% cancellation fee.
• The refund will be complete by a maximum of 30 days from the transaction date.

Rescheduling Your Tour

Free rescheduling to another date is available, subject to availability. Need a different date or time? Just tell us as early as you can, and we'll move your buggy, quad, safari, dirt bike, balloon or camel tour without a cancellation fee. Message us on WhatsApp with your booking details and a new date, and we'll confirm the change directly.

How To Request A Cancellation Or Change

Cancellation requests are accepted by email only. Send your request to [email protected] with your name, the tour you booked and the date, so we have a written record of the request and its timestamp. A cancellation is considered received on the date and time your email reaches us, which is what we use to apply the cancellation fee tiers above. We reply to confirm every cancellation, so please wait for our confirmation email before treating a booking as cancelled.