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Your Data
Privacy Policy
We only collect what we need to confirm your booking and answer your questions. Here's exactly what that is, why we collect it, and what we don't do with it.
Information We Collect
When you use our booking form or message us on WhatsApp, we collect the details you choose to share — typically your name, WhatsApp number, and email address if you give one, along with booking details such as the tour package, preferred date, number of people and any message you add. If you use the Tawk.to live chat widget on our site, we can see the messages you send us through that chat window.
How We Use Your Information
We use this information for one purpose above all: to confirm your tour, arrange pickup and answer your questions. That means contacting you by WhatsApp, phone or email to confirm your booking, share pickup times, or follow up if you've asked us a question. We do not use your details for unrelated marketing campaigns or share them with advertisers.
How Your Information Is Stored
Booking form submissions on this site are processed through Web3Forms, a form-delivery service that forwards your submission to our booking inbox by email — the form itself doesn't store your data on our servers beyond what's needed to send that email. WhatsApp messages are stored in WhatsApp itself, under WhatsApp's own privacy terms. We keep booking records only as long as reasonably needed to handle your tour and any follow-up, and we do not sell or rent your information to third parties.
Cookies & Analytics
This site runs the Tawk.to live chat widget, which may use a small amount of local storage or cookies to keep your chat session working properly if you choose to use it — it only activates once you interact with the page or after a short delay, and it's there so you can message us directly from the site if you'd rather not use WhatsApp. We don't run invasive tracking, ad-retargeting pixels or third-party marketing cookies on this site.
Third-Party Services
We rely on two outside services to run this site: Web3Forms, which delivers booking form submissions to our inbox, and Tawk.to, which powers the optional live chat widget. Both providers process the data you submit through their respective tools under their own privacy policies, and we only use them to operate the booking and support features described above.
Your Rights & Contacting Us
If you'd like to know what information we hold about you, ask us to correct it, or have it deleted from our booking records, message us on WhatsApp at +971 52 440 9525 or call the same number and we'll handle it directly — there's no separate data request form to fill in, just ask.
Changes To This Policy
If we change how we collect or use information, we'll update this page so it always reflects our current practice. We'd encourage you to check back here occasionally, especially before sharing personal details through the site.
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